California loan services company expands in Tucson, creating 150 jobs

A California-based loan servicing company is expanding its presence in one of Tucson’s landmark buildings, with plans to create around 150 jobs.

Advanced Financial Companywhich provides consumer loan services and customer service for the timeshare resort industry, plans to create 152 jobs over the next five years as part of a major expansion of its construction operations historic 5151 East Broadway, where he opened a small office in 2020.

The company plans to invest $2 million in the construction of part of the historic building, and the economic impact of the plan is estimated at $135 million over five years, said Corridor Soleil Inc.the main economic development agency for the Tucson area.

Advanced Financial plans to move into its new space Dec. 1, expanding to the sixth floor of 5151 East Broadway at approximately 8,000 square feet from 2,600 square feet, and has options to occupy the entire 18 floor. 000 square feet, said Kyle Kolsky, chief operating officer of Advanced Financial.

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New local positions include customer service agents, trainers and supervisors responsible for servicing solar and home improvement loans, billing and payment processing and other financial services roles.

Interested candidates can contact Delbert Reed at [email protected]; veterans are encouraged to apply.

Advanced Financial, which is based north of San Diego in Carlsbad, Calif., opened a small office at 5151 E. Broadway in 2020, after switching to remote work at the height of the pandemic.

The company allowed some employees to relocate to markets outside of California, including Tucson, where the company recruited and trained employees under a pilot program.

After an enthusiastic response from its local manager, company officials became convinced that Tucson was an ideal place to attract talent and build a strong business location for a major operation, Kolsky said.

“We wanted to be close to home, and there are a lot of similarities between Tucson and San Diego,” Kolsky said. “They’re two kinds of southern border towns, they have a strong cultural heritage and a lot of Mexican Americans.”

Tucson is home to several large customer service call centers employing thousands of workers, with carriers including Geico, Citi, Intuit, and OptumRx.

Kolksy said he was pleasantly surprised when the company’s demographic study of the Tucson market showed there were more than 20,000 qualified call center employees here.

Advanced Financial has essentially “exported” its salary range from California to Tucson, he said, so its salary is near the top of the local market.

The company’s entry-level salary is $17 to $19 per hour with the potential to increase up to $30 per hour, plus full benefits including medical coverage and dental and 401(k) savings plans.

Advanced Financial now employs about 50 people in Carlsbad and 25 in Tucson, where staff are focused on servicing consumer loans, primarily for solar and home improvement loans, Kolsky said.

The company is affiliated with Grand Pacific Resorts, a Carlsbad-based resort management and development company that manages 24 properties in California, Hawaii and Utah.

Although the company planned his hire over five years, Kolsy said the company “could honestly be on this whole floor in 18 months,” citing the strong solar loan market and improving rooftop housing.

The Arizona Commerce Authority, Pima County and the City of Tucson partnered with Sun Corridor to attract Advanced Financial.

The company considered several other communities, including Baltimore, Austin, Northern California sites and Phoenix, before selecting Tucson for expansion, Sun Corridor President and CEO Joe Snell said.

“This company is an important part of our portfolio of industry-recognized, high-quality brand companies that have chosen Southern Arizona,” Snell said. “Our strategic location and talent pool continue to make us attractive for high-growth projects from many companies.”

Watch former Star reporter Hannah Gaber rappel from the side of the historic 5151 E. Broadway building in 2017.

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